Abraham Maslow’s pyramid that beguiled small business sector

There is a commonly reproduced symbol which many believe holds the secret to personal fulfilment and business success. The psychologist Abraham Maslow’s theory of human motivation is 70 years old but continues to have a strong influence on the world of small business.  In 1943, the US psychologist Abraham Maslow published a paper called A Theory… Read more »

Defining Technology Disruption Infographic

New technology’s relentless parade is unfolding on a plethora of fronts. While not every single emerging innovation is certain to alter the business landscape, some will truly disrupt every facet of a business, cause a change in the status quo, rearrange value pools and affect the way we work and live. It is therefore vital… Read more »

Customer Satisfaction is the new key to Growth

Based on the views of 10,000 UK consumers, the UK Customer Satisfaction Index (UKCSI) reveals the first significant boost in customer satisfaction since 2012 – rising by 0.8 points to 77, but it is still some way off the 2013 peak of 78.2. Amazon tops the Index, up from second place last year, followed by a… Read more »

Online Small Business Prospects in 2016

Small online businesses are optimistic about their prospects in 2016, according to findings from a new eBay study. Kit Glover, director of professional selling for eBay UK, said: “The business community should be very encouraged by the findings of our Small Business Optimism Index.Despite a tough retail environment, the fact that digital small businesses are looking… Read more »

The Essence of Mindfulness

Over nearly four decades, Ellen Langer’s research on mindfulness has greatly influenced thinking across a range of fields, from behavioral economics to positive psychology. It reveals that by paying attention to what’s going on around us, instead of operating on auto-pilot, we can reduce stress, unlock creativity, and boost performance. Her “counterclockwise” experiments, for example,… Read more »